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Frequently Asked Questions

What steps have you taken to protect my privacy?
    We take fraud and protection of your privacy very seriously. We use Verisign for your protection, and your credit card information is accessible only by our authorized travel agents and the hotels’ reservation systems.

Our site is 100% secure, and we guarantee that with the best anti-fraud policy in the business. We are so confident in our system we are able to offer you this guarantee: In the unlikely event that your credit card is used on our secure server and you didn’t authorize it, follow the reporting procedures of the card issuer, and contact us immediately. Many credit card companies will cover all of the charges that result from unauthorized use of your cards, and your maximum liability under the US Fair Credit Billing Act is USD $50.00.

If your credit card company does hold you liable for unauthorized charges made as a result of your credit card transaction with TravelHero while using our secure server, we will reimburse you for your remaining liability, up to the maximum of USD $50.

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