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| TravelHero is your trusted lodging service since 1995, helping customers make more than one million reservations per year. |
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> FAQ Home | General | Customer Care
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Frequently Asked Questions |
| How do I contact you if I have problems? |
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You can contact TravelHero.com (WE ARE NOT A SPECIFIC HOTEL) for help with reservations already confirmed (or to be confirmed via the Internet) that were made via TravelHero or one of our affiliates ONLY.
If you made a reservation via some other way, we cannot help.
Reservations are accepted via the Internet. We can guide you through the reservations process via the customer care number .
We do not post telephone/fax numbers but do provide them to you with the completed reservation confirmation email.
We do not have email addresses to provide.
Customer Care support is available weekdays (except major US holidays) 8AM-5PM Arizona US Time Zone at 1-800-808-1216. (Email for lodging help should be addressed to reservations@travelhero.com.
Email for all other inquires should go to info@travelhero.com.
Replies may take up to 48 hours if submitted outside normal business hours.
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