| TravelHero uses two systems to process our customers' hotel reservation requests. Our green checkmark system provides instant confirmation of room reservations through a connection to the property's central reservations computer. Properties with this feature are indicated in our listings with a green. A reservation can be made at one of these properties by clicking the "Check Availability" button on the property home page. Our other system is an email reservation system. This system is used with hotels which do not have their central reservation computers tied into the Internet (and for those properties that are not computerized). Reservations can be made at these properties by clicking the "Request Reservation" button on the property home page. This will lead you through our Email Reservation Wizard where you will provide us with information required to request the reservation on your behalf at the hotel. This information includes your name and address, phone number arrival and departure dates, and credit card guarantee information. The credit card is used only to guarantee your reservation, and is not charged at the time of the reservation request unless the property requires a deposit (in which case, we will secure your approval before the hotel charges the deposit). Our trained travel professionals process email reservations as quickly as possible, usually within 24 hours. Once TravelHero has received confirmation of the reservation from the hotel, you will receive an email message with your itinerary information, reservation confirmation, cancellation information, and the charges to be billed to your credit card exclusive of applicable taxes. All charges to your card are made by the individual property. Please see our Privacy Policy and our Secure Site Guarantee elsewhere in this FAQ for more information about our commitment to protecting your privacy and preventing fraud. |
