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> FAQ Home | Hotel | Property Reviews
Frequently Asked Questions
Where do your reviews come from?
    Consumer reviews are actual comments and ratings from our customers who have stayed at a particular property. Persons who complete a reservation made through our website receive an invitation to review the property. They rate their recent experience (on a scale of 1.0 to 5.0 "stars", with 5.0 being the highest). Comments are optional. The review is read and edited (when necessary) by the TravelHero staff. Editing is mainly concerned with abusive language, relevance of remarks, brevity, and clarity of thought. It is not used to stifle poor property performance. The review may be posted on the website. A copy is emailed to the property (the client may or may not release his/her contact information) for any action the property wishes. Multiple reviews of the same property are available on the website and their score is averaged as the source for the overall property rating appearing at the top of each property's page. Reviews over 12 months old are dropped from display.
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